Frequently Asked Questions
General
How is your name pronounced?
Thankfully we’ve got Merriam Webster to help us all out.
And just in case you’re an auditory learner... How to Pronounce Rookies
What’s the “Classic”?
It’s our mainstay, a chocolate chip cookie. Classic.
Do you offer gift cards?
Yes! We have vouchers and gift cards that you can buy from us. Also, you are the kindest person. Can we be your friend? Do you buy awesome gifts like this for all your friends?
Why do you only have one line?
Wouldn’t it be quicker if I picked it up at another window?
Part of our vision for Rookie’s was to create a space where you felt welcomed to be, to stay a while, to make memories and not feel the rush and bustle of life. Because of this, we want each customer to feel like they’re having a conversation with us in our kitchen. We want to hang out with you! We’re in this business because we love people and know that our product wouldn’t matter if we didn’t have awesome customers like you visiting! This is why we value employees who are engaging and genuine, and it’s why we take the extra minute to ask about your day and it’s why we have no problem with you asking questions about our product while trying the ice-cream flavors.
How do I know which flavors you have currently?
We announce them on Instagram the day they’re released and feature them in our menu highlight so be sure you’re following us there (@eatatrookies)!
Events & Catering
Who can I contact about events?
Email us at events.eatatrookies@gmail.com so that we can chat details! Visit our events & catering page for more details!
Can I pre-order cookies for my event?
Absolutely! Though we do sell cookies by the dozen, we ask that customers who need more than three dozen at a time give us a heads-up of 3 business days so we can guarantee you the flavors you’d like. Orders are available to be picked up during our store hours. Orders are unavailable for pick up on Mondays.
Our Product
Do you have gluten-free products?
Yes we do! And unlike a lot of other GF cookies you’ve had, we promise you won’t feel like you’re missing out! We have family members who are gluten free so this was an important cookie to us. We make a chocolate chip GF cookie and use high quality flour in our cookies and ensure that there isn’t cross contamination with our other cookies.
Additionally, most of our ice-creams are also gluten free but be sure to ask before ordering.
Do you have sugar free ice-cream or cookies?
No, sorry.
Do you serve dairy free ice-cream or milk?
Yes! We serve almond milk, and oatmilk, and carry a small batch vegan classic chocolate chip cookie made with coconut oil instead of butter.
How long will my sandwich keep?
We serve dessert ready to eat so our recommendation would be to enjoy immediately! However, if you are taking them home to enjoy, we suggest popping them in the freezer for a few minutes in order to allow them to firm up. Our pre-made sandwiches are also available for purchase and they travel great up to 20 minutes in the car!
Can I request flavors?
Yes! We would love to know what our customers want more of so anytime you have a suggestion, feel free to let us know! Direct message us on Instagram! (@eatatrookies)
How do you choose your flavors?
Most of our ice cream and cookie flavors are flavors that we grew up eating! We do like to keep things fresh though so while a few of our flavors are mainstays at the shops, we like to rotate other flavors and give you something new to look forward to each month! We only make ice cream and bake cookies that we enjoy eating so each flavor is tested and approved by our creative team prior to making its debut on our menu.
Where do you bake all those delicious cookies?
We bake all of our cookies in our shops, every day, so they’re fresh!
I have a nut allergy. Is Rookie’s safe for me?
Most of the time, yes! But we caution you to enjoy at your own risk.
Cookies: We make every cookie from scratch in a kitchen that also produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. But we follow good manufacturing processes and mix our cookie doughs starting with the least amount of allergens and ending with the most, and always wash, rinse, and sanitize equipment between each flavor.
Ice creams: We can use separate scoops for different flavors and are happy to change gloves and wash the scoop prior to serving you as an extra precaution upon request.